Methods
Phone Interview
Facts:
- Also called: Phone Questionnaire, Phone Survey
- Lifecycle stages: All
A semi-structured or structured interview that is conducted over a phone or Internet audio line. Phone interviews can supplement other HCI methods and allow HCI specialists to follow users over an extended time.
Read More About It
Authoritative References
Dillman, D. (1978). Mail and Phone surveys: The total design method. New York, NY: Wiley.
Published Studies
Ratner, J. (2003). Learning about the user experience on the Web with the phone usability method. In J. Ratner (Ed.) Human factors in web development. Mahwah: NJ: Lawrence Earlbaum. (pp. 123-146).
Robson, C. (2002). Real world research (Second Edition). Malden, MA: Blackwell Publishing.
Shuy. R. W. (2001). In-person versus phone interviewing. In J. F. Bugrium & H. A. Holstein (Eds.). Handbook of Interview Research: Context & Method. Thousand Oaks: CA: Sage Publications. (pp. 537-555).
Related Subjects
- Face-to-face interview: A phone interview is an alternative to a face-to-face interview and is used when costs, distance, or circumstances of the work or environment preclude talking directly with the participant. Phone interviews can complement or supplement other types of interviews or HCI methods.
- Remote usability testing: Remote usability testing often involves a combination of thinking aloud and phone interviews.
